With about 75% of ad
specialty products, manufacturing plants require a 5 – 10% over/under
run allowance. This is primarily to allow for the pulling, before
shipment, of any product found to have printing defects. In the past,
when this quality control process resulted in 5 – 10% under
the quantity ordered being shipped, we found it caused real problems for
our customers at events where a certain number of gifts were needed. Because of this, we began specifying "No Unders"
on all our orders.
We do always push
manufacturers to try to keep the number under 5%, and if at all possible,
to hit the number ordered exactly. With
some types of product – apparel or drinkware, for instance – exact
quantity is the norm. But when
there are extras, we obviously have to bill for the actual quantity
produced and shipped. You
will see this noted on the order confirmation paperwork that we email for
your approval before an
order is turned in - "final invoice will incl. actual quantity
shipped and shipping amount."
This isn’t just our policy. It
is standard with all ad specialty-type vendors.
If you were to find one that promised exact quantity on every order
and every type of product, it’s because they’re building the cost of
the overs they “eat” onto the price of the other pieces you did order.
We don’t believe in pricing like that.
With us, you’ll pay the lowest per piece price possible and only
for what you do actually get.
If the potential for overages causes budgetary and PO approval issues, we
would be happy to remove the “No Unders” note on all orders.
Realize, however, that depending on the product, this could result
in the number swinging the other way and you getting slightly fewer than
We really do appreciate your business and want to make the ordering
process as un-confusing and hassle-free as possible.
If you have any concerns regarding overs/unders on your orders,
please do not hesitate to contact us.